Feb 18, 2018
Jaime called right away and was able to come on Saturday night when I smelled gas from the water heater. I elected to replace knowing it was a 20 years old , and they were able to get a water heater same day. Clean , professional and quick service. Answered all my follow up calls. Thank you
Feb 17, 2018
Jason Whitehorse and his team deliver! We had a breakage between the water line and house line which quickly escalated into a big problem one evening that needed to be looked at right away. Called multiple plumbers and Jason was the only one who showed up even though it was dinnertime. Jason competently and quickly diagnosed the problem and assembled his time to be onsite the next morning. By the afternoon, everything was fixed and done very professionally. Jason was honest, competent, responsive, and professional - he's definitely your go-to guy for all plumbing issues!
Feb 15, 2018
Quick response. Jason Whitehorse came out same day and solved our problems. Competent and friendly. We thought we had a second leak, so Jason came back early the next day and double checked his work. It was not his work, but something we need to buy. Please call Jason for your plumbing problems.
Feb 15, 2018
A plumbing emergency is of course never pleasant but these guys made a bad situation acceptable. Jason (with coolest last name Whitehorse) was the only one that came to help soon after we started panic calling a bunch of plumbing companies in the evening hours. Friendly and straightforward, and showed up next morning with a crew to professionally handle every step of what turned out to be a rather involved repair. Look forward to working with him again - hopefully not for another emergency but when we remodel our home in the near future
Feb 14, 2018
I was pleased with how quickly they were able to schedule an appointment. They called when they were 20 minutes away and showed up ready to start. Jaime and Alex were excellent. Well mannered and professional . They worked efficiently with Jaime in the crawl space and Alex in the bathrooms turning on the fixtures that Jaime needed to check for leaks. What I had feared would be a major repair turned out to be able to be fixed by tightening two joints. I appreciate Jaime's honestly because if he had told me the joints needed to be replaced, I wouldn't have known otherwise. His honesty saved me $700. Thank you for sending out Jaime and Alex. I highly recommend them.
Feb 8, 2018
Found a slow leak from my water heater on a Saturday morning and started calling around for assistance. At 3PM I got through to an operator at General Plumbing and Rooter. She said a technician would call with an estimate. At 4PM, Carlos called to tell me he was in Oakland and would be by in 45 minutes. He arrived just after 5PM and discovered a leak coming out of the drain valve on the water heater. He simply turned it off a bit more and stopped the leak. While he was here he drained the heater just to check the valve, capped the leak and shared some pertinent information about water heaters in general. All in all, a very positive experience from a man on his way home on a Saturday. If you ever need water heater help, please do call General and hope you get Carlos as your technician. He is the best!
Feb 8, 2018
GE sent the replacement part (pilot assembly) for our water heater covered under part warranty, but not labor. We called General Plumbing and Rooter company to handle the installation. After taking the defective part out, the service person (Jason) realized the part had a different design than the original part. He called to consult the issue with his boss (Carlos) who in a short time showed up to our property and got on a call with GE support to resolve the issue. This unanticipated issue caused the service time to go from one to three hours, but Jason and Carlos stayed the extra time to fix the issue. Throughout the activity they were very nice, professional, pleasant and honest. This company is run well by good people. We will use them again, and highly recommend them to others.
Jan 8, 2018
Amazing service! They came out this morning and Jorge was awesome! He explained everything thoroughly and gave me a fair price for a great job! I would definitely recommend this company to others.
Jan 7, 2018
Great service. We had a leak around our spa and another plumber came out a month or so ago and just tightened something and left. General Plumbing diagnosed the problem and fixed it properly. Competent, on time, good communicator, and friendly. Repeater!
Jan 5, 2018
I had to call someone to come out to my house to unplug my sewer line because it was backing up... I called on General plumbing to come out and give me an estimate on trying to fix my problem. They were very prompt in coming which was so awesome being this was the day after Christmas. Once they got here the plumber told me it was much more then just unplugging my toilets. He let us know we had a couple options either a band aid fix which would eventually lead us back to having them come out again or a new trenchless sewer line replacement which is what I went with. From the beginning with their awesome office staff being so helpful to their crew coming out quickly to get me back up and running it's been nothing short of amazing!! They handled everything from start to finish with such professionalism, prompt and awesome service!! I will only use them from now on and I would totally recommend them for any and all your plumbing needs!! The crew that came out was so good and efficient to the office staff Marissa who was nothing short of perfect!! Thank you guys again your the best!!
Jan 4, 2018
Couldn't expect anything less from them, you guys ALWAYS exceed my expectations. Again, I only can say I'm so grateful for all the hard work from the technicians and all the kindness from the office ladies. Those days I feel that's so hard to have a trustful company like that and they've never disappointed me, ever! General Plumbing & Rooter, Thank you so much for fixing my pipes so quickly I'm not sure how bad would that be without you, and I really want to keep it like that. Thank you!
Jan 4, 2018
The professionalism and the promptness of service that I received exceeded my expectations! From the moment I called, their Office Manager Marisa made me feel completely at ease with the concern and urgency that she showed me. Being a new business owner comes with a lot of stress within itself, but the team arrived within 20 minutes and immediately took control of the situation. I would recommend this FABULOUS company to a family member, friend, or stranger! They made me feel like I was family and a priority! They would be the first plumbing company I would turn to if God forbid I had another plumbing issue. Hands down I would give them 100 stars if I could!!
Jan 4, 2018
General Plumbing & Rooter saves the day again. Not only did they come to my rescue yet again, the ladies in the office were amazing. They made a very stressful situation easier to deal with. Thank you Cristina especially. Great turn around time and positive demeanor when dealing with late night emergency calls. Will definitely be using them again and referring their impeccable service to family and friends.
Jan 4, 2018
There is no one better!! You know how the Holiday's can be, full of family, and full of waste!! Our toilet overflowed at our xmas Eve dinner, and they were able to send someone over within 2 hours!! He was able to snake that toilet and made sure the lines were clear so we didn't have any issues into the New Year. Cris on the phones was simply amazing, she heard my concerns, and handled it with swift efficiency. The other girls in the office were amazing in processing the payment swiftly, and were totally courteous. You *HAVE* to use them if you are looking for quality plumbing that is honest and swift!
Jan 4, 2018
Ray and his crew is always up to help and solve all our problems! They're pretty attentive, proactive and they care about our issues and necessities! Couldn't choose a better company! Also the price is very fair and every time I called them they came to my house really quickly and solved my problems! Thank you for your services and I highly recommend this company!!
Nov 8, 2017
General Plumbing and Rooter is AMAZING...FIVE STARS!!! They sent someone out immediately and the fee was definitely affordable. I will definitely call General Plumbing & Rooter for ANY and ALL Plumbing problems in the future. Also, George who was the plumber was very professional and extremely helpful. Thank you!!!
Oct 30, 2017
All i can say at this point is "WOW"..what a and a relief it felt like this big cloud literary lingering over me disappeared. I would like to say big thanks to George the plumber that service my house today. From the very beginning he was calm and persistent in getting the job done never gave up. I had a back up outside in my main line from my house to the street other companies i talk to starts talking to me with a panic voice of why they can't do the job what I'm looking at and my worse case scenario cost wise. THEY haven't even started doing anything yet ! George was completely the opposite He told me he will do his best and he delivered after the job he also recommended other things he can do to help the issue permanently. I'd say people like him is very hard to find who ever trained him has values and truly believes in integrity, honesty and building awesome customer relation that meant allot to me. This company and him will always be on my A list when it comes to plumbing once again Thank you!
Oct 12, 2017
Jorge was great! We needed a new kitchen faucet as ours broke. Jorge came over to the house, showed me some pictures of faucets and actually went and bought one for us. He encountered a couple of challenges, like our old faucet not being easily removed (it was 20 years old), and then my husband who is very opinionated about things. Jorge was professional, patient and got the job done. Both my husband and I are happy with the results.
Oct 11, 2017
The Contra Costa Central Sanitation District charged several thousand dollars for the privilege of doing a major home renovation in Martinez. This astronomical fee included a permit to cap the sewer. I thought they just meant to plug the pipes, so nothing (like concrete) got in them. But no. They wanted the lateral cut and capped, or they would stop construction. I found that out when the inspector dropped by and seemed upset that I hadn't capped the line. Honest mistake. Anyway, I was in a bit of a panic. Found General online and gave them a call. They got Edwin out there within an hour to give me an estimate. He called me up and said he wanted to check with the Central San inspector first--just to make sure he knew exactly what he wanted. This was really smart, and meant I wouldn't get hit with some unexpected charge. After he talked with the inspector, Edwin gave me the estimate, which I won't say was cheap, but it's plumbing work, so it's expensive; the only real hesitation I have about the five-star review is the cost. But I suspect any other company would be about the same, so what are you gonna do? And only a licensed plumber can do this particular work, it turns out. To cut a long and probably boring story short, the work was scheduled for the following day. I met Edwin at the job, and he explained everything quite clearly. They were done within three hours, the job was inspected, and the hole was filled in until I can hook back up to the system. Crisis averted. Construction proceeds. Life goes on.
Oct 10, 2017
We were desperate after 2 weeks and 2 plumbers unsuccessfully ran a snake down our clogged kitchen drain, which only seemed to make it worse. We were advised that the drain needed an external clean out and hydro-jetting to open it up. To do that extensive job General Plumbing was recommended by yet another plumbing company in our area. Cris in the office was very helpful and efficient. She listened to our problem and worked with us to schedule someone right away. Edwin came within an hour. He could have easily gone ahead and put in the clean out and jetting the drain, which was a very expensive job. Instead, he was very honest and just wanted to try to snake the drain first. And, that worked! General Plumbing will definitely be at the top of our call list.
Oct 10, 2017
Edwin the technician came over, and was super nice and respectful of my wishes to hang out outside while I left my apartment for a few minutes. He's currently working on my sink and will need to come back again tomorrow, but he did a great job of managing my expectations. I'll update more tomorrow
Oct 6, 2017
Edwin came up at the exact time I was told. Extremely professional, knowledgeable, and kind. Fixed my hot water tank and saved my Family from having no hot water. Highly recommend!
Aug 24, 2017
Workers were digging next to our foundation and exposed a long suspected sewage leak and broke it for good. My wife sent me a video at 5 p.m. showing a steady stream of draining sewage gushing from under our foundation. Feeling pretty helpless and short on answers, I turned to Yelp. General Plumbing & Rooter responded to my inquiry within 15 minutes or less and arrived at my home within three hours. Jamie was professional, diagnosed the issue right away, and took the time and effort to correct the problem while working in a less than ideal environment. The thing about General Plumbing & Rooter that impressed me the most is that while we were desperate and would have paid anything, they charged us a whole lot less than expected. We didn't care to ask for a quote. We just needed it fixed ASAP. To get that level of responsive service, quality work, after hours, during an emergency at a phenomenal rate blew me away. That is how businesses earn my trust and more of my money!
Aug 18, 2017
So my toilets been dripping for about two months now, and now it hasn't fully flushed in 2 days. I decided to give this company a try since there has been such positive reviews about them. I'm really glad I choose them. The lady on the phone was very nice and accommodating and we set up a time for the plumber to meet. He was right on time the next day. Well, actually 10 minutes earlier.He answered all my questions, gave me a few recommendations and went right to work. He was spot on about what the issue was with my toilet. I'd definitely recommend them!
Aug 15, 2017
Jaime came for a free consultation. He was very thorough and clear and was pleasant to speak with. I appreciated his help very much.
Aug 15, 2017
I called General Plumbing on a Sunday looking for a second opinion on what to do regarding the fourth time in a month we'd had the drain backup in our two bathrooms, which made them unusable. The plumbing company that had done previous cleanouts did a video inspection through the vent pipe and proposed replacing 40 feet of iron pipe. But looking at the video, I had questions about whether that was right. Jorge came out on Sunday and before doing any cleanout went down into our narrow crawlspace and shot video on his phone that showed the cause was a connection that had separated, and the full length of drain pipe did not need to be replaced. He came back the next morning and fixed the problem in a few hours at much less time and cost than the other plumber's solution. Thank you Jorge and General Plumbing!
Aug 4, 2017
Best plumbing company EVER. They not only could diagnose what my problem was after 3 other plumbers could not, they replaced and brought everything up to code the same day!!!! They were also extremely courteous. THANK YOU general plumbing !!!!
Aug 1, 2017
Got a,call from Jamie shortly after contacting General Plumbing and Rooter. He came in about an hour, as promised, and determined the points of the clogged drains. He did a great job clearing the plumbing issue. Professional, and friendly service. Thanks!
Jul 25, 2017
I had sprinkles PVC leaked. Got it fix in few hours. Great service.
Jul 18, 2017
Excellent work by Jorge - and on a Sunday. Will definitely be calling back when there's a next time.
Jun 27, 2017
Jaime called me the day I requested and then set up an appointment right away. He came by on time and have a fair estimate, and did the job in an efficient time frame. I will be keeping their number on speed dial.
Jun 14, 2017
We needed a plumber asap! at our company and both of our restrooms was out of service so I called General Plumbing. Spoke with a really nice lady and she told me that she wiould have someone out right away. A really nice guy showed up within 45-minutes and he provided excellent service! we will continue to use *General Plumbing & Rooter and highly recommend them ! Very Professional and and Courteous!
Jun 5, 2017
I had a sewer backup and needed help fast...before the gunk coming the wrong way through the shower drain overwhelmed me. Naturally, I turned to Yelp and specifically Request-a-Quote to get some service options fast. Two five-star plumbers responded to my plea for help...in less than 60 seconds...on a Sunday...at 5pm !! I picked General after the owner texted me through Yelp...and they were awesome. Had a truck and friendly, knowledgeable tech at my house in under an hour. Rooted out my drain in 20 mins and gave me all kinds of good advice on what to do next to get it fully fixed. Kudos to Jorge, who not only helped me out but called back the next day to say he'd unplugged a sprinkler timer to run his roto and wasn't 100% sure he'd plugged it back in after he was done. Total winner! These guys are good as it gets.
Apr 24, 2017
Called and was given an appointment within the hour. The plumber came and cleared out my tub stoppage within minutes right before I was going to have a house full of guests for the weekend. Talk about life saver! I wouldn't hesitate to recommend them to anyone I know. They are professional and courteous and I couldn't have found them at a better time.
Dec 29, 2016
*** and his crew were outstanding. They did detailed and accurate work. Holes were dug a the house and in the street at the sewer main, 60 feet of sewer pipe was installed, holes refilled, asphalt replaced, and work space cleaned thoroughly all in about 4 hours. The most conscientious crew I have ever seen
Dec 14, 2016
Great service. The customer representative was very nice for being called so late at night. She explained everything to me. The technician explained everything he was doing as he was fixing my clogged sink. He was very careful to not make a mess in my kitchen.
Dec 11, 2016
Prrompt, professional, courteous and fair price. I trust them to resolve any plumbing issues I have.
Oct 13, 2016
We highly recommend this company they have the best customer service. they are very fast and get the work done with no problems. very efficient and professional. ask for Fatima she is great
Oct 6, 2016
Overall, these guys were awesome! We had an old clay sewage line that needed replacement. They got me a quote within 24 hours of my request - which included a technician coming out to inspect the line within less than 18 hours. Super fast! They communicated clearly and quickly. They were very willing to answer all questions and concerns and did so in a quick manner. When it came to the work itself, the only thing I would have preferred would have been that they could have done it sooner. However, They're a legit company with customers, so I understand having to wait a couple of days to get the crew out to a site when they have so much scheduled already. That said, the work they did was great. The workers were nice and quick. Pricing was as good as it could get from all the research I did. They finished the whole thing, including another pipe that they hadn't seen before within a work day. 7am -4pm. I've heard of comparable companies taking days to do the same job. From their customer support to their front line crew, everyone I dealt with was great. I would recommend them to anyone needing professional help with plumbing.
Sep 24, 2016
If there is a service you need and you need it fast, well that is a plumber and plumbing services. This company did already a couple jobs for us and I cannot express with words the efficiency they have provided. Great work at a timely matter and they do go beyond the expectations since the last repair was more that we have anticipated and they were truly helpful explaining where and when the sewage went from bad to worse. All I can say now is thank you for your services and I truly recommend it to anyone that is looking for great service.
Sep 4, 2016
I had a big water leak in the ceiling of my kitchen after dinner and since it's Labor Day weekend, I was worried about finding a plumber to help me. Thank goodness I called General Plumbing and Rooter. Hugo Alvarado came to my house and figured out what was happening. A mouse had chewed through a fitting near a fire sprinkler head in my kitchen ceiling, causing a leak. Hugo ripped out the soggy sheet rock and insulation and dried everything out as best he could. He was super helpful with the cleanup also! Five stars for his prompt, knowledgeable and professional services. I think I found my new go-to plumber! Highly recommended.
Sep 1, 2016
We had a corroded water pipe that we found this afternoon - putting us in a panic since we weren't sure how to fix it and had to turn off our water throughout the house. Well, Hugo A. to our rescue! Not only was he able to come last minute, but he did a great job fixing it for what we need. He was professional, courteous and even funny. Either way, he got the job done effectively and efficiently. We couldn't be happier and will be using them for all of our plumbing, gas and HVAC needs in the future.
Aug 29, 2016
I had a sewage backup in my home late one night and by the next day Hugo was at my home and cleaned out the clean out pipe that had tree roots . I can't say enough about how wonderful Hugo was and very efficient ,and went straight to the problem. Great help, very Professional and knowledgeable. I will use this Co without hesitation Excellent referral from a Plummer friend.
Aug 26, 2016
These guys were AWESOME and come HIGHLY recommended. I needed my water heater replaced, as the pilot was not staying on, and the water heater was 25 years old. Rather than spending a few hundred dollars on installing a part, I opted for a new water heater. I submitted a request online to various plumbing companies the night before. Next morning, I got a call around 9 AM. Their technician, Jorge came out at 10:30 AM. He gave the area a look, and gave me a reasonable quote for a 38-gallon water heater with 6-year warranty. But I wanted a 12-year high efficiency water heater. I showed him ones at Home Depot and Lowes. He made calls to his office and they were able to get the one at Home Depot. And with this model, PG&E offered a $200 rebate! What I love about Jorge is he DID NOT CUT ANY CORNERS! His work was excellent. He did encounter a couple of minor issues that extended his work, but he always wanted to make sure the job was done right and to satisfaction. I wouldn't hesitate to use these guys again. They are my plumbing company of choice going forward.
Jun 20, 2016
They did a very good job!.
Jun 2, 2016
We searched for weeks for a qualified and professional company to replace our lateral sewer line. The first 4 companies couldn't even reach the city's main sewer line, some claimed once they started the job they would be able to give me a full estimate. The estimates range from $11,000 to $ 5500. General Plumbing was referred to us by a friend who had used their services a couple of years ago. I was pleased from the start , the top guy (the entire crew is amazing!)came out and diagnosed the problem and had his awesome assistant, Fatima email the quote within hours. They wasted no time we hired them immediately and the process began. They took care of all the permits came out and put signs up the day before the digging was going to begin .General did an incredible job on replacing my main lateral sewer line. I cannot say enough about this group not only were they professional but they left my front yard spotless. By the looks of it you would have never guessed that the area had been excavated. I highly, without any reservations recommend this company. They're friendly and No Nonsense professionals! This is hard to come by believe me! , after making MANY calls in search of professionals you'll see how many yahoos are out there claiming to be plumbers. When our city inspector came out to review and okay the job he pulled me aside and stated that this is one of the top plumbing companies in the East Bay. I fully agree! When it comes to pricing I found General Plumbing to be extremely competitive and fairly priced. This was very important on such a tight budget. I am pleased to recommend them and have no doubt the job will be done professionally. They leave your place looking cleaner than when they arrived. The staff is amazing from the owner, to Fatima, and the four-man crew, they were all wonderful and a pleasure to work with. You'll have no regrets with this group I can't say enough about them except that they're superb.
May 29, 2016
Staff and techs are fantastic on communication and provide great reliable service. They just did a sewer lateral replacement and did a fantastic job!
May 25, 2016
We had been having quite a few problems with our lateral sewer line. After contacting more than 5 Plumbing companies to fix our lateral line and connect it to the city I was so disillusioned in finding a professional group that not only knew what they were doing but would do it within a reasonable price point. I can say nothing but excellent things about this company. They were recommended by a friend of a friend who had had a great experience with this group. We contacted General Plumbing and Rooter and they were out within 24 hours and accomplish more in one visit and the other four groups had in several visits.They were able to get a camera all the way to the main sewer line to see what the problem was. The other four companies were unable to get to that point. (We were not sure if our line was broken or the main sewer line was broken.) General Plumbing and Rooter brought out a superb group of men to dig up trenchless lateral sewer line from our house to the main City Line. They were efficient, clean, professional and most of all knew exactly what to do and how to do it. Their price was the reasonable or shall I say competitive. When the city came out to inspect their job they the inspector told me that this is one of the top plumbing companies in the Bay Area. I am so pleased with their work that I highly, and I mean highly recommend them. They pinpointed the exact problem within the initial visit. They did a beautiful job and stand behind their work. If you're looking for a reputable company that does superb work this is the company. Their entire staff from the contact person in the office , she great and very efficient! The owner and his team we're wonderful to work with. We are very happy with General Plumbing quality of work and professionalism.
Apr 21, 2016
General Plumbing helped us out when 6 of us in our loft condo building needed to replace water heaters. They gave us a good price, since we were doing so many at the same time, and were very professional and friendly while we waited for the heaters to arrive (had to order them). On installation day, they arrived on time (early even!) with 4 guys, so the installations went smoothly and quickly. We had told other residents to expect that the water would be off all day, but the job was finished before 2! The technicians were very friendly -- great to work with -- and efficient. I would call them again, without question!!
May 24, 2016
was out of town, but my dad was at the house and had a problem with the toilet where it had fell over (it's a old toilet). But General Plumbing was called and the on-call staff was very responsive and had sent out their tech the following morning. Service and response were prompt and efficient!!! Would highly recommend them!!!
Apr 4, 2016
Ray Ramirez and his highly trained and experienced crew replaced a crumbling sewer lateral at my home in a timely manner. Ray reviewed the project on Friday, March 25, applied for the necessary permits and finished the project from start to finish on Friday, April 1. There was little disruption to the existing landscape. The property was left clean. Their bid was very competitive and their work done professionally. It was clear to me that every man on the job took pride in their work and strove for customer satisfaction. Fatima Gonzalez, Service Coordinator, was equally prompt, organized and professional. General Plumbing & Rooter will be my plumbing company of choice from now on.
Mar 31, 2016
Ray and his crew are first rate. Quality job from start to finish. Highly recommended. Great price as well. Thanks Ray!
Mar 3, 2016
We had to have our sewer line replaced. And these guys came through with flying colors. They gave me the best price and wonderful service. Ray and company are a joy to work with. They even had to slug it out in the rain towards the end of the day. They are very clean and professional. I highly recommend them for any sewer work and plumbing. We are flushing away like crazy these days thanks to General plumbing.
Dec 23, 2015
Glad that he was able to come out quickly and discovered the problem and fixed it promptly.
Oct 5, 2015
Very expensive, but it was worth it. 3.5 hours from the time I called, they arrived and fixed both a main water pipe leak and a kitchen sink leak. Great guys, great service and they did great work.
Sep 1, 2015
Nice person. very clean work. careful not to mess up plantings. made a difficult situation easy.
Sep 1, 2015
About a month ago we noticed a damp patch of drywall in out kitchen; after cutting out the damaged drywall we found the 4" cast iron sewer pipe for the upstairs bathroom had a major crack in it (it was the original 100 year old pipe we think). General Plumbing sent out Alvarado in a few hours. He immediately got to work, removing the drywall and replaced a 8 foot section of cracked cast iron pipe with new ABS pipe, he even got under the house to make sure it was sealed and not leaking anywhere. It was a major pain in the *** to have this happen but Alvarado fixed it right up and we were very happy with the results.
Aug 2, 2015
Speedy response and repair.
Jul 8, 2015
Alvarado Hugo was the Service Technician and he was very knowledgeable, conscientious and thorough. He explained the set-up, make his recommendations and proceeded to complete the task. The project created a surprise due to a modification that was not within code so Alvarado corrected the issue. I helped my brother locate the Home Advisor Pro and he selected General but also spoke with another Plumber was gave him great advice and information. Although, we went with General since they were on-site first, my brother would have given the other Plumber an excellent rating and hired him for all of the information he shared. However, Alvarado did an excellent job so we would consider him again too...tough decision with two great options.
Mar 27, 2015
They were fast, that was great.
Feb 20, 2015
Hugo has been to my house 3 times and has always done a excellent job. I always request him. I also have used them for my rental property in Berkeley. Same results and fairly priced
Dec 24, 2014
Great customer service
Nov 14, 2014
Clear a Clogged or Slow Drain
Aug 27, 2014
The plumber was punctual and did a excellent job on repair of main water line.
Aug 26, 2014
I submitted a request on HomeAdvisor.com and was contacted by this company within minutes. They made the whole process so much easier and they were honest and accommodating. I would definitely recommend!
Aug 3, 2014
These guys were great! I called for an appointment and I was able to get help within 45 minutes. They were on time both times I used their service and were so kind. Great customer service in the field and in the office when I called. Thanks to everyone.
Jul 15, 2014
They responded within minutes of submitting the job, and took care the blockage that afternoon.
Jun 27, 2014
Let's face it, if you are reading this review things aren't going well at home! Well they weren't going well for us either. My mother lives in a 60+ year old home that was no longer going to function with the old terra cotta sewer line. I was looking at all the beautiful landscaping and envisioning what it was going to look like after they trenched the yard. This was going to be a nightmare, not so much getting a new sewer line installed, but, repairing the damage afterwards. Central Sanitation recommended we contact General Plumbing in Antioch and go trenchless, I never had heard of such a thing. Hugo came to the rescue with his crew and in 6 hours they had the job completed. Most jobs would take 2 holes, mine was 3 because of a second sewer line we had installed for an addition. So one small hole where the line connects to the house, one where the wye was in the lawn, and one in the street over the sewer line. When they left the only way you could tell there had been any work done was the new asphalt in the street, where a shrub was trimmed back at the house, and where there lawn was patched from the hole. In a month we will never know and I don't have to redo landscape. And that is why these guys got 5 stars, they left nothing behind to pickup, it was spotless. Thank you General Plumbing!
May 19, 2014
I recently had a severe problem with my sewer line, after multiple contacts with other plumbing companies which all had different and expensive ideas on how to solve the problem, none which would had resolve the problem; i was lucky enough to be giving the name of General Plumbing and rooter sopke directly to the owner and he sudjusted a simple and reasonably priced solution, which i did not get from the other plumbing companies.. General Plumbing understood the emergency and was able to complete the job on it's entirety within 24 hours of me contacting them. The crew was very professional and neat and clean. I highly recomend General Plumbing to anyone with plumbing problems.!!!!!!
Mar 23, 2014
Last week our water heater was spewing water and I called up General Drainworks to come out and they came out in the evening after I got off work because that was the only time we could be home. They came right when they said they would and took care of us. They were quick and took care of us right away. They were professional and it turned out to be something small. I was panicking all day that it was going to be a huge expensive job and they were honest and took care of the problem and didn't try to make it more expensive. I was happy with the work. I spoke with the owner on the phone and he was very helpful as well. I will be sure to refer these guys to anyone who needs plumbing help!
Oct 24, 2013
While I did not end up going with General. I wanted to give them a positive review in terms of their communication on getting me an estimate and their crew who came out to perfom the estimate. I was getting a number of estimates on getting a sewer lateral replaced and they were prompt in showing up. Offered me a number of options in terms of testing, partial repair, and full replacement. Their office staff was extremely helpful in tailoring their estimate to allay my concerns. As I said, for other reasons, I ended up going with someone else, but if their work is performed the way the dealt with everything else was , then in the future I would have no problem going with them and recommending them to others. Thanks a lot General!
Jul 16, 2013
In the early morning, I spoke with Merissa on telephone regarding my water heater, not working. She was very polite and helpful. In less than 2 hours the technician, Hugo arrived. He looked at the non-functioning water heater, diagnosed it, fixed it-all in less than 2 hours! Awesome. Thank you so much!
Jul 1, 2008
They had an opening right away and they sent David a very nice service technician out. Professional.
May 20, 2008
He was very professional and does very good quality work. I was very impressed.